Frequently Asked Questions

Need some help with your orders or got a burning question that you need answered immediately? Just click on one of the sections below to find the answer…

Question Why isn't my promo code working?
Answer

Promo codes can be specific to dates, products or minimum total amount. All promotional offers, emails and sales, including the Favorites XX% off discount cannot be combined with any other offer and excludes all sale items. If you are experiencing an error with your promo code please refer to the email or website and look for the following: Expiration Date, Excluded Brands, Spend Requirement. For questions or assistance with a promo code please contact Customer Service.

Question What is a promo code and how do I get one?
Answer

Promo codes work the same way as online coupons. Tiglami account holders that sign up for a free account regularly receive emails with discounts and promotional specials. If you would like to receive Tiglami emails, please sign up for a free account and you will be added to our mailing list.

Question How do I know my credit card information is protected on your site?
Answer

At Tiglami, we take your security seriously and go above and beyond to protect your information. Your credit card information is transmitted to us through a highly secure SSL connection, which cannot be intercepted. Once in our system your credit card information is encrypted, meaning no one has access to that information at any time.

Question If I save my credit card information in my account is it safe?
Answer

Your auto-checkout credit card information is encrypted and protected by a password for your security. To ensure your information is never stolen, your password decryption only shows a portion of your credit card information meaning that if your password is stolen your information is still safe in our system. 

Question Where is my order?
Answer

You may check the status of your order instantly with Tiglami’s convenient My order page.

Question When will my backordered item ship?
AnswerTo see if your backorder has shipped, please check Tiglami’s My order page.  If it has not yet shipped, you may contact Customer Service
Question How can I track my order?
Answer

We provide tracking information in your shipment confirmation email that is sent out once your item has been shipped. You can also view this information online in your account under “Track an Order” or on the Order Status Page 

Question How do I make changes to my order?
Answer

You can still make changes to your order up to 30 minutes after placing it. Please visit your order History page to modify your order. After this time order is placed and managed

Question How will I know when my order has been shipped?
Answer

Tiglami will email a Shipment Confirmation that details your order and shipment date. 

Question How long will it take for my order to arrive once it's shipped?
Answer

Delivery time will depend upon the shipping method, please see our shipping policy page for more information. Tracking is available on Tiglami’s convenient Order Status page. 

Question If I have items on backorder can I change the order?
Answer

If your order has not shipped, you may contact Customer Service.

You may also remove products from your order by logging into your account.  Once you have logged in, go to “Order History” then click the “Would you like to change this order?” link. You’ll be directed to a page that allows you to add or remove any item you wish.

Question What does ``Out of Stock`` mean?
Answer

Out of Stock means Tiglami does not currently have inventory for the item. In most cases, the item has been ordered and is on its way to our warehouse. The estimated time of arrival is often dependent on the manufacturer. 

Question At which point do you charge my credit card for my order?
Answer

Tiglami authorizes your credit card at the time the order is placed. Your credit card is charged at the time your order actually ships. 

Question How can I cancel my order?
Answer

If your order has not yet shipped, you may cancel your order by logging into your account.

Once you have logged in, go to “Order History” then click the “Would you like to change this order?” link. You’ll be directed to a page that presents a summary of your order. Simply click the “cancel” link at the bottom of the page and your order will be immediately canceled. A refund is not necessary as Tiglami does not charge your credit card until your order has shipped.

Question Some of the items in my order are out of stock. Can I have the available items shipped now and the backordered items shipped later?
Answer

Contact Customer Service at [email protected] to see if your order is available for a partial ship option. 

Question What if I gave the wrong shipping address or I'm not going to be where my automatic refill is normally shipped?
Answer

To update your shipping address please contact Customer Service and to additional cost for transportation are on your own according new place location.  

Question I noticed an additional item was added to my cart after I checked out. What can I do if I added this to my cart on accident?
Answer

We do not add anything to your cart without your approval. Occasionally, we will offer a special promotion after you have checked out on our website. This offer will require you to select “Yes, please” or “No, thanks” before an item is added to your cart. If nothing is selected or “No, thanks” is selected, the item will not be added to your cart and you will not be charged. If you see an item on your order you accidentally added or no longer want, please contact Customer Service as soon as possible so that they can update your order and refund if necessary. 

Question How do I redeem my store credit?
Answer

On our checkout page, under “Payment Information” select “Gift Card” instead of “Credit Card” in the payment toggle. Enter your gift card number and pin and select check out. If there is a balance due you will be asked to enter your credit card information as well. 

Question Does my store credit expire?
Answer

No, store credits never expire. But they do get forgotten… so while you’re thinking about it check out what’s new on Tiglami!

This post is also available in: Italian