WE CARE ABOUT YOUR PRIVACY
All of your account information is only ever used in respect to your commercial relationship with www.tiglami.com. In order to protect personal data and to prevent data abuse companies are obliged to inform all users about how they use their personal data. Like all e-commerce, we collect data of our users, as well as we work together with third parties which then also have access to a certain part of this data. This data is essential in order to provide you a pleasant shopping-experience and to guarantee you a smooth order process.
WHICH CATEGORIES OF PERSONAL DATA DO WE COLLECT AND WHY?
If you create an account on our website we are saving all data that we need for the order process: your e-mail address, your name, your address and your phone number, etc.This data will be transmitted to different service providers, in order to deliver your parcel to your address: our logistics partner, that is preparing the parcels as well as the carrier that delivers it. These third-party providers have no right to use this data for any other purpose. Furthermore, when paying via the Website you need to provide further information, such as debit or credit card information. We use third party payment providers in order to process payments via the Website. The payment providers are data controllers for their own processing of your personal data in order to process payments
The provision of the categories of personal data outlined above is required in order for us to administrate your order. If you do not provide the required information, we will not be able to process your order. We keep information regarding your order and transaction, including any support e-mail relating to the order should any issues arise with the delivered products and for accounting purposes
If we have your agreement, we also use your data in order to send you our great newsletter. If you don’t want to receive the newsletter anymore, you can unsubscribe at all times – either via the link at the bottom of the e-mail or in your account.
Additionally, we collect visitor statistics, including content and pages visited, referring website and searches made on our Website. We use the data to personalize the online user and shopping experience, and to develop, test and to continuously improve our Website. Thus, the collected data cannot be connected to or used to identify you.
In order to continuously develop and improve ourselves, we work together with different service providers that help us to better analyze and understand the activities of our users on the website. Therefore, we transmit a certain part of data, for example your navigation history, to these providers.
Like the majority of all e-commerce, we save your visit on the website in order to show you some advertisement later on other websites. This procedure isn’t manipulating personal data, nor do third-party providers or marketing agencies have any access to the data.
If you don’t want to see our advertisement, you can delete the cookies in your browser.
WHO HAS ACCESS TO YOUR PERSONAL DATA?
Third Party Payment Providers
We use third party payments providers to handle payments via our Website. In order to administrate the order and for the performance of the agreement between you and us, we will disclose information regarding your name, address, order information, and debit or credit card information and devise used for purchase to the third party payment provider. As stated above, the payment providers are data controllers for their own processing of your personal data in order to process payments.
Delivery and Storage Partners and other Third Party Service Providers
In order to handle orders, we use third party delivery service and storage partners. As such, for the purposes of administering the order and to fulfill our contractual obligations in relation to you we will share your personal data, including your name, address and telephone number in addition to order information with our delivery and storage partners.
Moreover, we may for the purposes outlined above in Section 2 engage additional third party service providers not mentioned in this section, e.g. to carry out customer surveys and to send tailored offers.
Other Third Parties
Finally, we may process and disclose the personal data that you have provided to other third parties than outlined above in order to fulfill our legitimate interest of complying with applicable law and regulations and lawful regulatory requests or relevant orders from competent courts and public authorities and to establish, exercise and defend legal claims. Additionally, we may disclose your personal data to third parties in case of a merger or a transfer of assets in order to fulfill our legitimate interest of carrying out such merger or transfer of assets.
WHAT ARE YOUR RIGHTS?
You have the right to request access to the personal data that we store about you. You also have the right to request that incorrect or incomplete personal data is corrected. Furthermore, you have the right, to the extent our processing is based on your consent, to at any time revoke your consent to our processing of your personal data. Should you have any issues regarding our processing of your personal data, please do not hesitate to contact us.
As of 25 May 2018, you also have, to the extent applicable data protection laws provide, a right to erasure of personal data, restriction of processing, to object to certain processing and a right to data portability.
TRANSFER OF PERSONAL DATA OUTSIDE THE EU/EEA
We use third party delivery and storage partners which are based in China & Hong Kong. As such, your personal data may in connection with a purchase be transferred outside the EU/EEA to countries which do not have the same level of protection for personal data as countries within the EU/EEA. In order to ensure that your personal data is adequately protected, we ensure that there are appropriate safeguards in place.
How to change my data or delete my account:
You can modify the data by yourself in your personal account. If you have any problems with that, please send us an e-mail to [email protected]
If you have any questions or concerns about our processing of personal data, please contact us using the following contact details.
This post is also available in: Italian